Privacy Policy
1. Who we are
Cosmic Egg Technologies Co., Ltd. ("Cosmic Egg", "we", "us") develops bespoke software, AI systems, and the Fast Factory 4.0 ERP platform. This policy explains how we handle personal data when you visit cosmicegg.tech or contact us for business inquiries.
Data controller: Cosmic Egg Technologies Co., Ltd., 233, Room M639, Moo 8, Mangkon-Khandee 6 Soi, Thepharak Road, Mueang Samut Prakan, Samut Prakan 10270, Thailand.
Contact: [email protected]
2. What data we collect
- Contact form: name, email, phone (optional), organization, inquiry category, and message content.
- Technical data: browser type, approximate region, pages visited, and referral source — via standard web server logs and analytics if enabled.
- Language preference: stored locally in your browser (localStorage) when you use the EN/TH toggle.
We do not knowingly collect sensitive personal data through this public website.
3. Why we use your data
- Respond to demo, quote, and consultation requests
- Provide information about our products and engineering services
- Maintain website security and improve user experience
- Comply with applicable law, including Thailand's Personal Data Protection Act (PDPA)
Legal bases (PDPA): consent (contact form), legitimate interest (website operation and B2B communication), and contractual steps prior to entering a service agreement.
4. How we store and protect data
Inquiries submitted through our website are transmitted securely to our business email workflow. We apply access controls, audit logging in our operational systems, and engineering practices aligned with enterprise security standards.
We retain contact inquiries for as long as needed to evaluate and follow up on business opportunities, typically up to 24 months, unless a longer period is required by law or an active customer relationship.
5. Security framework (summary)
Our engineering approach includes:
- Role-based access control (RBAC) in operational systems
- Audit trails for critical data changes
- Network and infrastructure monitoring with automated alerts
- On-premise deployment options so customer production data remains on customer-controlled infrastructure
- Architecture designed to support ISO/IEC 27001 and ISO 9001 alignment — formal certification is pursued separately where applicable
6. Sharing and international transfer
We do not sell personal data. We may share inquiry data with authorized Cosmic Egg staff and contracted processors (e.g. email delivery, hosting) solely to operate our business. Where data is processed outside Thailand, we apply appropriate safeguards consistent with PDPA requirements.
7. Your rights (PDPA)
Subject to applicable law, you may request access, correction, deletion, restriction, objection, or withdrawal of consent regarding your personal data. To exercise these rights, email [email protected]. We will respond within reasonable timelines required by law.
8. Cookies and local storage
This site uses minimal client-side storage for language preference only. We do not deploy advertising trackers on this corporate site. If analytics are added in future, this policy will be updated accordingly.
9. Changes
We may update this policy to reflect legal or operational changes. The "Last updated" date at the top will change when we do.
นโยบายความเป็นส่วนตัว (สรุปภาษาไทย)
บริษัท โคสมิก เอ้ก เทคโนโลยี จำกัด เก็บข้อมูลที่คุณส่งผ่านแบบฟอร์มติดต่อ (ชื่อ อีเมล เบอร์โทร องค์กร ข้อความ) เพื่อตอบกลับการขอเดโมและใบเสนอราคา ตามพระราชบัญญัติคุ้มครองข้อมูลส่วนบุคคล (PDPA) คุณมีสิทธิขอเข้าถึง แก้ไข หรือลบข้อมูลโดยติดต่อ [email protected]